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Terms and Conditions

*terms and conditions are subject to change at any time

 

 

Passengers must comply with all laws and regulations in Queensland, and with the instructions of Shuttle Bug Operators.

 

Under Australian Law it is compulsory that all passengers wear seat belts where fitted at all times when the vehicle is in motion.

 

Passengers must adhere to the guidelines in our Passenger Code of Conduct (outlined below).

 

Please discuss with our operators about food and beverage consumption while using our service. The passenger or hirer is responsible for paying the cost of cleaning up any spills, messes or sickness.

 

Shuttle Pick Up

 

Arrive 15 minutes prior to departure time.

 

Our service will depart immediately once we reach the pickup point. We will not wait for passengers that are not ready to board. Drivers are not responsible to locate passengers if they are not readily waiting at the designated pickup area. Missed shuttles due to lateness, will not be eligible for a refund or reimbursement.

 

Please make contact with Shuttle Bug immediately if you are at risk of missing your flight. Passengers that do not contact Shuttle Bug first to cancel or reschedule will not be eligible for a refund or reimbursement. Passengers who miss their shuttle and are not contactable by phone or choose to take alternate transport without calling to discuss their service will not be eligible for a refund or reimbursement.

 

Return Bookings;

The return shuttle booking must be booked at the initial reservation.

The pickup and drop off locations must exactly correspond (i.e. platform 4 or hotel) – otherwise the booking must be made as two one way fares.

 

Tour/ Private Hire Pick up

 

Arrive 15 minutes prior to departure time.

 

Our service will depart immediately once we reach the pickup point. We will not wait for passengers that are not ready to board. Drivers are not responsible to locate passengers if they are not readily waiting at the designated pickup area. Missed tours due to lateness, will not be eligible for a refund or reimbursement.

 

Please make contact with Shuttle Bug immediately if you are at risk of missing your tour/private hire. Passengers that do not contact Shuttle Bug first to cancel or reschedule will not be eligible for a refund or reimbursement. Passengers who miss their tour/private hire and are not contactable by phone or choose to take alternate transport without calling to discuss their service will not be eligible for a refund or reimbursement.

 

If it is possible Shuttle Bug may let tardy travellers join at the next available tour stop (full fee applicable).

 

Pricing Policy

 

All prices are retail, include GST and are shown in Australian dollars.

 

Credit Card Surcharges may apply.

 

At the discretion of Shuttle Bug;

Amended Booking fees may be charged when modifications are made to a confirmed booking

Additional Charges will apply for all extra pickup/set downs required when travelling if not already quoted

Cleaning fees will apply when operators have to clean a mess from a hirer/passenger/s.

Additional baggage fees may be applied at the discretion of Shuttle Bug.

If additional baggage is not disclosed/agreed upon at the time of booking additional fees will be charged.  

 

Shuttle Service

 

Daily Shuttle Service Operating from, Platform 4 to and from Wellcamp Toowoomba Airport.

Bookings Essential!

Bookings can be made on our website or directly contacting our team. If you need a pick up/drop off from your hotel prior arrangement must be made – please contact our team to discuss.

The shuttle service may not be at Platform 4 or the airport terminal for scheduled shuttle departure/arrival times if no bookings are made.

 

Tour / Private Hire Service

 

Quoted prices are subject to change at the discretion of Shuttle Bug

A Booking Confirmation must be received for a tour / private hire service.

Within 48hours of receiving your confirmation, you must pay in Full or a 50% deposit to secure your booking (unless other arrangements have been made in writing). Without a deposit, a booking cannot be made and the revered date becomes re available.

If a deposit has been made, full payment is required prior to the booking date or before the tour/hired event commences.

 

Cancellation Policy

 

Shuttle Service Cancellation

 

Cancellations in excess of 48 hours will be eligible for a refund at the full discretion of Shuttle Bug.

Any refunds provided will be for the shuttle value less the $5.00 administration fee.

 

Tour/Private Hire Cancellation

 

Please contact us to discuss the possibility or rescheduling your tour/private hire, subject to availability.

 

50% refund when more than 1 months’ notice from tour/booking date is provided

NO refund will be issued when less than months’ notice from tour/booking date.

Applies to All Services provided by Shuttle Bug:

 

Shuttle Bug has no liability for an expenses or losses, including missed flights or travel connection, brought on by changes, substitutions, cancellations, and delays or booking errors. It is the hirer’s/passengers responsibility to advise of any changes as full costs may be incurred.

 

Late Flights

 

Shuttle bug is not responsible for delayed flights. If your flight has been delayed you will need to wait for the next shuttle departure. If you are the final flight arrival please contact us to make alternate arrangements.  No refunds will be given due to delayed flights.

 

Service Interruptions

Pickup and drop off times are approximate. Shuttle Bug does not take responsibility for delays due to traffic or any other factor. Refunds/reimbursements are not given due to service interruptions outside of our control. Shuttle bug reserves the right to alter the times and destinations as necessary.

Please be assured that Shuttle Bug will take every reasonable safeguard to achieve an on time service, however in the unlikely event of being late due to circumstances howsoever caused, no liability will be accepted by Shuttle Bug.

 

Insurance

 

Shuttle Bug has public liability insurance, insured for passenger travel, NOT travel insurance.

 

While every effort will be made to keep your personal property safe, we do not accept responsibility for the loss or damage of such items.

 

Before departure, passenger/s is strongly encouraged to purchase travel insurance as a protection against any loss, damage or cancellation. For more information speak with your travel agent.

 

Mobility

 

Wheelchairs

If you have a wheelchair please advise at time of booking, wheelchair must be the collapsible variety as we do not have wheel chair accessible Shuttles.

 

Unless you are travelling with a care companion or assistant, all passengers must be able to board, exit, and navigated the shuttle on their own. Drivers will make every effort to assist but they do not have the training or physical attributes to be able to help at all times.

Baggage Information

 

Luggage is limited to one piece of hand luggage and one suitcase (per airport weight guidelines) per person. All luggage must be clearly labelled by the passengers, including name and residential address. Additional luggage needs to be declared at time of booking. Surcharge may be applicable to additional luggage at the discretion of Shuttle Bug.

 

Personal valuables and fragile items (e.g. cash, jewellery, expensive equipment, etc.) should be carried on board by the passenger. Shuttle bug is not liable for the loss of or damage to any personal effects, luggage or other goods whether or not such loss or damage is suffered or is caused by anything occurring before, after or in the course of any shuttle.

 

Lost Property

 

Shuttle Bug takes no responsibility for any lost property. If any lost property has been located it will be held at our base of operations in Toowoomba for a 1 month period. After the 1 month period has passed all lost property items will be donated to charity. Additional costs will apply if you wish to have your lost property delivered to you.

 

Hirer/Passenger Information

 

It is the hirer’s/passenger responsibility to carefully read the Full Terms and Conditions because making a reservation means you agree to and are bound by them.

 

Shuttle bug operators reserve the right deny access to a venue they feel may put the passengers and vehicle in an unsafe situation.

 

In the event that a vehicle is damage as a result of a hirer/passenger instruction or any instructions you give to the operator, you the client are responsible for paying any fees assessed by Shuttle Bug.

 

Infant = 0-2years old. Infants travel free if on an adult passengers lap.

Please not this includes all persons younger then 12months only

Children = 3-13 years old must occupy their own seat.

Family = 2 adults and 2 children inclusive

 

Passengers under the age of 16 your old must be accompanied by an adult.

Personal Information and Privacy Policy 

 

You accept the terms and conditions and privacy policy by using our website. The Privacy policy below relates to gathering and use of any personal information you might give us when contacting us on the website. Your acceptance of the terms and condition is indicated by your continued use of our website and all of its features. Shuttle Bug is of the opinion that the information in the website is correct. Shuttle Bug disclaims all liability and responsibility for any loss or damage, direct or indirect, incurred by any recipient who relies on information on or omitted from our website.

 

Use of personal information

 

Personal information is collected and used for the booking of Shuttle Bug services and used for that purpose only. You acknowledge that all information provided by you using the Shuttle Bug website booking facility is your responsibility.  Shuttle Bug accepts no responsibility for any incorrect information provided in respect to any booking made through this facility. Personal information is only given to a third party when the purpose relates to fulfilling the obligations or your booking.  For the purpose of reserve future bookings, your personal information might be stored.

 

Disclosure

 

According to relevant laws, Shuttle Bug may be required to provide regulatory agencies and law enforcement officials with your personal information.

Personal information may also be provided in order to locate, speak with, or prosecute anyone who endangers, interferes with, or harms our rights or property.

Passenger Code of Conduct

 

Shuttlebug Pty Ltd is committed to providing a safe and inclusive environment for everyone travelling on our transport under our care.

 

This code of conduct applies to customers travelling on our services to help us ensure everyone has a safe and comfortable journey:

 

Respect

  • Treat all Shuttlebug staff and other passengers with courtesy and respect. Verbal or physical aggression towards staff or other passengers will not be tolerated.

  • Report any incidents of anti-social behaviour (including incidents of bullying, harassment, discrimination and vilification of any kind) to the driver.

  • Please let everyone disembark the service before boarding.

  • Be mindful of other passengers, such as people with disabilities, seniors, pregnant women, or people with small children, and offer them your seat.

If you're sitting in an area designated for the use of persons with disabilities or with reduced mobility, you will need to vacate your seat when such people board the service.

 

Any immediate threats of physical harm to people or property should be reported to Police on 000. Non-urgent matters can be reported to Police link on 13 14 44.

 

Safe and Efficient
  • Keep doorways and walkways free from bags and other items, and please don't put your feet or bag on seats.

  • Please don't talk to or distract the driver of a public transport service while you are travelling. Never interfere with controls or safety equipment as this could endanger the driver and other passengers.

  • Please don't bring excessive luggage on board if luggage required, please check the appropriate place to store, or occupy more than one seat.

  • Assistance animal are prohibited on a vehicle if the person has control of the animal. A driver can otherwise refuse to allow an animal in a public passenger vehicle.

  • Please remain seated we CANNOT transport Standing Passengers.

  • An authorised driver may refuse travel to a person if they believe, on reasonable grounds, that the person − is creating, or is likely to create, a disturbance or nuisance on the vehicle − is causing, or is likely to cause, a danger to anyone − has evaded the fare − has unlawfully interfered with the vehicle, equipment, public transport infrastructure or a public passenger service.

 

Clean and Comfortable
  • Smoking is NOT allowed on transport services. This includes electronic cigarettes.

  • Food and Drink consumption may be allowed please check with operator before consuming.

  • Use earphones when listening to music or watching videos on a personal device and keep the volume at a reasonable level. Please don't play musical instruments on a public transport service.

  • Additional cleaning fees are applied if the vehicle is not left in a tidy manner or additional cleaning is required from sickness.

 

Thank you for adhering to this code of conduct.

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